Care Quality Commission

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People were protected from the risks of abuse and staff were trusted to keep them safe. Staff had received training in safeguarding people. Risks associated with people’s care had been identified and care plans provided staff with the information they needed to manage the identified risk. People received their medicines as prescribed. Staff received training in infection prevention and control and told us Personal Protective Equipment (PPE) was readily available to them. Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults  

Staff had received an induction when they first started working at the service and training relevant to their roles had been provided. People's needs were assessed prior to starting with the service and care plans were developed according to people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.  

Staff had received training in equality and diversity and they were committed to ensuring people were treated well. People’s views and decisions about care were incorporated when their care packages were devised. People were treated with dignity and respect. People’s independency was encouraged where possible.  

Care plans were detailed and person-centred. The care plans provided guidance for staff about how best to support people's needs and preferences. People’s communication needs were met. The service had not received any complaints.  

Person-centred care was promoted. The registered manager and staff demonstrated a commitment to people, and they displayed person-centred values. Governance systems were in place to monitor the standard of care people received. Staff praised the registered manager and wider management team and they felt supported in their roles. The registered manager worked effectively in partnership with other health and social care organisations and networks to build connections and achieve better outcomes for people using the service.